Troubleshooting sign-in problems
"Incorrect email or password"
Double-check for typos, caps lock, and extra spaces. Use "Forgot password?" if you're unsure.
"This account uses Google/Microsoft sign-in"
Your account was set up with SSO — use the matching Google or Microsoft button instead of entering a password.
Stuck on a loading screen
Check your internet connection, then try refreshing the page or fully closing and reopening the mobile app.
"Your account has been deactivated"
Contact your organisation's admin — accounts are deactivated by an admin, usually when someone leaves the organisation.
Still stuck
Contact your organisation's admin, who can check your account status, or reach Teammate support if the problem is with the app itself.
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